faq
Frequently Asked Question
Which Payments do you accpet?
Which Payments do you accpet?
We accept all major credit cards, PayPal, and other secure payment methods. Unfortunately, cash-on-delivery is not available at this time.
Is the purchase on the site secured?
Is the purchase on the site secured?
Yes, your purchase is fully secured! We use advanced encryption and secure payment gateways to protect your personal and financial information.
Can you pay cash on delivery?
Can you pay cash on delivery?
Currently, we do not offer cash-on-delivery. All payments must be made online through our secure checkout process.
Is the delivery free? What's the options?
Is the delivery free? What's the options?
We offer free standard shipping on all orders. Expedited shipping options are available at checkout for an additional fee.
How can I make a return?
How can I make a return?
To initiate a return, contact our support team within 30 days of receiving your item. We’ll guide you through the simple return process.
Can I cancel my order?
Can I cancel my order?
Yes, you can cancel your order as long as it hasn’t been processed for shipping. Contact us as soon as possible for assistance.
How can I change my info about my order?
How can I change my info about my order?
If you need to update your order information, like your address or contact details, reach out to our support team immediately. Changes can only be made before the order ships.
I got an item that isn't mine, what should I do?
I got an item that isn't mine, what should I do?
We’re sorry for the mix-up! Please contact our support team with your order details, and we’ll make it right by sending the correct item.
I got an order confirmation but there are wrong information from what I ordered.
I got an order confirmation but there are wrong information from what I ordered.
If there’s an error in your order confirmation, reach out to us as soon as possible. We’ll correct the issue before your order is processed.
I ordered but didn't receive a confirmation.
I ordered but didn't receive a confirmation.
Please check your spam or junk mail folder first. If you still can’t find it, contact our support team to confirm your order details.
I accidentally put my wrong number, what should I do?
I accidentally put my wrong number, what should I do?
Contact us immediately to update your phone number. Quick updates ensure we can provide accurate delivery information.
I accidentally put my wrong address, what should I do?
I accidentally put my wrong address, what should I do?
If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible to make the changes.
Order Question
When will I receive my order?
When will I receive my order?
Delivery typically takes 8-15 business days, depending on your location. Expedited shipping options are available for faster delivery.
Where does my delivery go?
Where does my delivery go?
Your delivery will be sent to the address provided during checkout. You can track your shipment using the tracking number provided.
How do I know my delivery arrived?
How do I know my delivery arrived?
You will receive a notification once your package has been delivered. Make sure to check your mailbox or doorstep.
Still have a question? We're here to help!
Don't hesitate to message our customer support whenever needed help with anything!